Customer Service

Ship Time*Small products take about three days and large products take 1-2 weeks.

* You can contact us directly Kim's email (developer@primestok.com) to know more details of shipping. 

eturn and Refund Policy Basics  

30 Days to Initiate a Return
You can initiate a return for most new and unused items within 30 days of delivery for a refund

Most New and Unused
You must return items in new or unused condition with all original materials included with the shipment.

45 Days to Receive Returned Items
We must receive your returned items at our processing facility within 45 days of delivery

Errors & Defects
If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

 Easy To Return  

1. Please email us before you return the items.

Email Address: developer@primestok.com

At Primestok,we focus on luxury outdoor and indoor furniture,combine our minimalist style with our passion for great design to created our unique products. From material selection to production, and the service, we aim to make your life more beautiful than you found it.

We pay by paypal or credit card